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Contract & Booking Conditions
The contract is made between Vegan Adventure Holidays and the client, being all persons named on the booking as travelling or intending to travel through Vegan Adventure Holidays. The person making the booking (which is subject to these conditions) warrants that they have full authority to do so on behalf of all persons named, and confirms that all such persons are fully aware of and accept these conditions.
To secure a booking and contract, Vegan Adventure Holidays requires a non-refundable deposit or full payment per person per tour. This payment is deemed to be confirmation that the client has read and accepts these Booking Conditions. Clients booking through a travel agent or telephone, email or online will be deemed to have read these Booking Conditions and accepted them. Vegan Adventure Holidays reserves the right to decline any booking at our discretion.
The balance of all monies due, including any single supplements applicable at that time, must be paid 90 days prior to the tour commencing. In the case of non-payment of the balance by the due date, Vegan Adventure Holidays will treat the booking as cancelled by the client and apply the appropriate cancellation charges.
Changes by You
Any request by the client to change from one tour to another or change the departure date of their chosen tour must be made in writing by the person who made the original booking. The new tour price will be based on the current published price found on our website on the date the change was requested.
Changes by Vegan Adventure Holidays
While Vegan Adventure Holidays will use its best endeavours to operate all tours as advertised, by entering into this contract the client accepts that it may prove necessary or advisable to vary or modify a tour itinerary or its contents due to prevailing local conditions. Vegan Adventure Holidays reserves the right at any time either before or during a tour to cancel or change any of the facilities, services or prices described and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment as a result of these changes.
If a significant change becomes necessary, Vegan Adventure Holidays will inform the client as soon as reasonably possible if there is time before departure. The definition of a significant change will depend on the individual tour and circumstances and is at the sole discretion of Vegan Adventure Holidays. When a significant change is made the client will have the choice of:
Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include war, threat of war, terrorist activity, riot, civil strife or industrial dispute; natural or nuclear disaster, disease, fire or adverse road, river or weather conditions.
Cancellation by You
Should you wish to cancel, cancellation charges will be imposed. These are calculated from the day written or verbal notification is received by us or our authorised travel agent as a percentage of the total trip price per person cancelling, excluding any amendment charges. The cancellation charges shown below are those which will apply to most trips. However, some suppliers have conditions that require the payment of higher or different charges (including the imposition of 100% cancellation charges well in advance of the normal balance due date) which you will have to pay in the event of cancellation. You will be advised at the time of booking if this is the case for your trip.
Amendment charges are not refundable if you cancel your booking. We strongly recommend that comprehensive travel insurance is taken out which includes cover against cancellation charges. Depending on the reason for the cancellation, you may be able to reclaim the cancellation charges (less any applicable excess) under the terms of your insurance policy.
Cancellation by Us
Vegan Adventure Holidays reserves the right to cancel a tour in any circumstances, except for Force Majeure or the client’s failure to pay the final balance, an alternative Package of comparable standard will be offered.
Self Guided Trips & Private Tours
Self guided trips are non-refundable. Wherever possible we will try to transfer dates which will be subject to availability, additional costs may be incurred.
Travel insurance is mandatory for all clients travelling with Vegan Adventure Holidays. Clients together with their personal property, including baggage are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance. A suitable insurance policy should provide adequate cover for medical expenses arising through illness or accident prior to or during the tour and loss of Package monies through cancellation or curtailment of the tour for insurable reasons. Clients should ensure that there are no exclusion clauses limiting protection for the type of activities available during their tour whether included in the cost by Vegan Adventure Holidays or otherwise. The travel insurance cover automatically provided with credit card purchases does not provide adequate cover as standard. Proof of adequate insurance will be requested prior to the tour commencing, failure to provide this will result in the client being prevented from joining the tour without a refund.
It is your responsibility to check and fulfill the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up-to-date position in good time before departure.
We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities.
All clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen Package as described by Vegan Adventure Holidays. At the least, clients are expected to be able to carry their own luggage over short distances of up to 15 minutes’ walk and up several flights of stairs if required. Clients are also expected to accept that the Packages described are “Adventure Travel” and that travel around and facilities in developing countries will not be of similar standards which they may be accustomed to at home. We do not provide luxury travel. Vegan Adventure Holidays reserves the absolute right to decline a booking at our discretion.
Anyone suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the Package. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the Tour in which case all monies paid will be forfeit.
We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” of a tour and as such, we are responsible for the proper provision of all travel services included in your Package.
We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:
Vegan Adventure Holidays and our tour managers and representatives may provide you with information (before departure and/or on tour) about optional activities and excursions which do not form part of your pre-booked tour and which are available in the region you are visiting. Vegan Adventure Holidays has no involvement in any such activities or excursions which are not run, supervised or controlled in any way by us. They are provided by local operators or other providers who are entirely independent and they may or may not have their own public liability insurance. They do not form any part of your contract with Vegan Adventure Holidays even where we suggest particular operators/providers and/or assist you in booking such activities or excursions in any way. Where a tour leader or representative collects payment for, attends and / or completes, or otherwise assists in booking any such activity or excursion for you, we and the tour leader or representative act solely as a booking agent for the local operator or provider of the activity or excursion with whom you will have a direct contract. The local operator/provider’s terms and conditions will apply. We cannot accept any liability on any basis in relation to such activities or excursions and the acceptance of liability.
The information contained on our website and in other advertising material is believed to be correct to the best of our knowledge at the time of publication. Errors may occasionally occur and information may subsequently change, therefore please ensure you check all details of your chosen tour with us or your travel agent at the time of booking. Vegan Adventure Holidays cannot be held responsible for any error, omission or unintentional misrepresentation that may appear on our website or in other advertising material.
In order to process bookings, Vegan Adventure Holidays is required to collect certain personal details from you. We have a lawful basis to retain personal information when bookings are made. These details will usually include the names and addresses of party members along with passport details, credit/debit card or other payment details and special requirements such as those relating to any disability or medical condition that may affect the holiday arrangements. We take full responsibility for ensuring that proper security measures are in place to protect your information. Personal booking information is captured securely and will not be stored for longer than necessary. We may, therefore, delete your personal information after a reasonable and responsible period of time.
Vegan Adventure Holidays reserves the right to update these booking conditions at any time and publish any updates on our website. All updates take effect immediately after being published on our website from the Issue Date as shown below on those amended conditions. Bookings Conditions may vary according to your country of booking. It is recommended that all clients consult our website at the time of booking and download a copy of these conditions as it will be assumed that all clients have agreed to any amendments at the time of booking and by paying the deposit or full payment.
Issue Date: 15 March 2019
